Stability for Entrust customers: Sectigo's commitment to a seamless transition

We recognize that market shifts can create uncertainty, which is why our commitment to long-term stability has never wavered. You can rely on us to prioritize customers and partners—ensuring compliance, delivering competitive pricing, and providing 24/7 expert support. This dedication is reflected in Entrust’s choice of Sectigo to serve thousands of its public certificate customers and partners, reinforcing our role as the dependable choice in an evolving landscape.

A strategic partnership

It’s been just over a week since we announced this exciting acquisition, and I’d like to take a moment to share more insights on what makes this such a significant milestone.

Entrust selected us for this opportunity based on our proven leadership, unmatched compliance expertise, and longstanding success in serving hundreds of thousands of customers worldwide. With a combined five chair/vice-chair positions in the CA/Browser Forum, Sectigo is the most engaged and influential certificate authority in the industry—no other CA matches our level of participation in shaping the future of digital security. Additionally, our dedication to customer satisfaction is reflected in our recognition as the undisputed CLM leader by G2 for seven consecutive quarters.

Unlike the acquisition of Symantec by DigiCert in 2017, we are only acquiring customer contracts, ensuring their success while maximizing compliance with industry standards. The acquisition is a testament to our strong, collaborative partnership with Entrust. What began as a successful reseller agreement has naturally evolved into this deeper relationship, built on trust and shared commitment to customer success. As we move forward, we will continue to work closely with Entrust to ensure a smooth, seamless transition for customers, providing them with the reliability, innovation, and support they expect.

Entrust customers have complete flexibility—they can continue purchasing Sectigo certificates through Entrust Certificate Services (ECS), fulfill their current agreement directly through Sectigo, or take advantage of our streamlined migration path to Sectigo Certificate Manager (SCM). Within the next 90 days, we will be communicating further about our automated migration process. This carefully planned, methodical transition is designed to ensure a smooth experience for every Entrust customer independent of the route customers choose.

Commitment to trust

Many Entrust customers have already made a smooth transition to Sectigo and we remain fully committed to delivering an exceptional customer experience and long-term stability—throughout this migration and well into the future.

We don’t believe in capitalizing on uncertainty with rushed migrations or fleeting discounts. Instead, we focus on delivering long-term stability, seamless automation, and transparent pricing. Our 98% customer retention rate speaks to the trust and confidence our customers place in us.

Here’s why I am confident in our approach:

• Redefining migration excellence: We are pioneering industry-leading automation to ensure a frictionless migration, eliminating manual effort for customers. Our carefully structured timeline enables us to design a seamless, zero-touch transition—setting a new benchmark for efficiency and ease.

• Predictable pricing: We are committed to stable, volume-based pricing without unexpected price hikes. Some CAs offer enticing discounts to lock in subscribers only to later go back and jack up prices. At Sectigo we strive to establish fair and predictable pricing so that customers can plan for the future.

• Mitigating hidden risks: Unlike our competitors who introduce future complexities with multi-platform structures, Sectigo ensures a seamless experience with our single CA-agnostic platform. Designed for effortless integration with multiple CAs, our cloud-native automation eliminates friction and reduces certificate management headaches.

• Pioneering industry innovation: Automation is at the core of who we are. “Cloud-native” has been synonymous with our CLM since its inception. We made history as the first commercial CA to deploy ACME automation in 2019 and the first to introduce a CA-agnostic CLM solution in 2021. In 2024, we took it even further with the launch of SCM Pro, making CLM accessible and achievable for organizations of all sizes.

• Compliance excellence: Sectigo upholds the industry’s highest compliance standards backed by record-breaking involvement with standards bodies like the CA/Browser Forum and ETSI. Our firm stance on compliance is why we aren’t in the news due to distrust or revocation events, and why our customers experience business continuity and peace of mind. Alongside compliance, we actively participate in industry initiatives to help shape and guide the future.

• Solving long term challenges: We are the best equipped CA to handle the challenges of tomorrow. Our advancements and investments in cloud-native automated CLM and postquantum cryptography, highlighted by the launch of Sectigo PQC Labs, the first quantum sandbox to meet NIST’s full PQC standards, make us the ideal long-term partner to future-proof your business and help you ease your way through major industry shifts including shorter TLS lifespans.

Thank you for your continued trust in Sectigo. We are excited to continue setting the standard as the premier provider of digital trust, safeguarding the internet with industry-leading security solutions. Find out more about our acquisition, HERE.