The Sales Engineer (SE) is the technical bridge between our Sales Representatives, our channel partner network and pre-sales customers. The SE will take ownership of the prime technical relationship with our pre-sales customers and channel partners to help close deals by proactively managing and delivering technical information to our customers and channel partners either onsite, online, and via email/telephone.
Duties & Responsibilities
- Provide Proof of Concept service to pre-sales customers and help clients with planning and implementation of Sectigo solutions
- Provide support and training to the channel partner network and respond to technical requests from channel partners
- Work in a fast-pace environment under minimal supervision
- Will provide software and network troubleshooting in complex customer environments
- Maintain and expand working knowledge of current and future products
- Share best practices with other SEs to enhance quality of service and efficiency
- Provide product training and mentoring when required
- Contribute to building the SE Readiness Program and develop subject matter expertise in assigned products and solutions
- Willing to travel regionally for customers facing activities, as well as marketing and user group events
- Channel feature requests to Product Management to enhance Sectigo products
- Participate in alliance projects including building vendors’ and customers’ relationships
Qualifications/Requirements
- BS degree in computer science, engineering or equivalent.
- Sales Engineering and/or professional services experience preferred
- Experience working with various Microsoft software and systems, specifically Active Directory, windows platforms servers and station,
- Experience with Public Key Infrastructure (PKI), SSL , X509
- Experience with IIS, Tomcat, Apache, F5 is preferred
- Solid multi-tasking, troubleshooting and problem resolution abilities
- Self-starter and quick learner with desire to continually learn new tools and technologies
- Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives.
Desired Skills and Experience:
- Software as a Service (SaaS) solutions
- Knowledge of MS Windows and Active Directory, and Certificate Services is a plus
- Knowledge of MS Exchange, IIS and SQL is a plus
- Knowledge of PKI, SSL, X509
- Experience with VMware vCenter and VDI
- Network infrastructure experience
One or more of below certifications or training is desired:
- VCP – VMware Certified Professional
- CISSP – Certified Information Systems Security Professional
- MCP – Microsoft Certified Professional
- MCSE – Microsoft Certified Solutions Expert
- Linux/Solaris/UNIX System Administration
- AWS/Cloud Certification
If you are interested in this position, please submit your resume to careers@sectigo.com