Online businesses like measurement. We like to know how the decisions we make on our websites affect bottom line results, and a whole industry of analytics tools exists to help us do so.
Possibly the most basic and most important of these tools is the split test, often called an A/B test. Split testing is simply where an otherwise homogenous group of site visitors is split into two or more groups, each of which receives a different set of content. Because the groups are homogenous, any significant, measured difference in behavior between the two groups is attributable to the changed content. By comparing the two groups’ behavior, split testing can show you which of these sets of content is most effective in driving the desired online behavior. For an online shopping site, that means completed transactions, average transaction value, and revenue per shopper. For many businesses, we would look at leads generated or services used. Advertising-driven sites will care about page views, time on site, and advertising units served. And so on.
Extended Validation (EV) SSL certificates are a weird animal when it comes to split testing. The presence or absence of an EV certificate affects the user experience in that the company-branded green address bar is either present or absent. It appeals to the intuition that the presence of the company’s name along with a prominent green signal up at the top of the browser interface might have an impact on user behavior. Split-site testing routinely shows that much more subtle differences make a meaningful difference.
And a difference doesn’t have to be massive to be worthwhile. E-commerce professionals understand this fact as they routinely discover and implement changes that can result in single-digit percentage improvements or smaller. Certainly, a big, green company name in the browser has that kind of potential. Definitely worth the test.
Unfortunately, testing itself is phenomenally difficult. That’s because certificates aren’t the same as web content. The certificate is part of the underlying technology stack of a server, meaning you can’t just have a couple of them sitting there and switch from one to the other. The basic server operating systems we use don’t contain that functionality. So, to perform a bona fide split test, you would have to have the two homogenous groups encountering different servers, one group presented with an EV certificate, and one not.
Now we run into a host of additional problems. First, you have to have more than one server delivering content or you’re done. And if you do have more than one server, you now have to deliberately configure two parallel clusters and put in some kind of round-robin routing between them, with one cluster featuring EV and the other an OV or DV certificate.
That’s a meaningful roadmap item to be added in an industry where there is always a big parking lot of projects trying to get onto the roadmap. That means the cost of testing the effect of EV is the opportunity cost of whatever additional roadmap item got bumped to deliver the EV test instead.
That’s a lot to ask for, especially since the upside/downside math on EV is so compelling. The opportunity cost of that lost roadmap item is so much higher than the real cost of upgrading to EV.
Therefore, organizations that understand the issues behind EV either take the leap of faith and deploy EV, or don’t. Either way, split testing of EV certificates just doesn’t get done.
So how can a business evaluate the potential benefit of EV? There are three basic paths forward.
To learn more about EV SSL, including trust indicators displayed in browsers, download the Sectigo White Paper, “Extended Validation SSL: Your Key to Maximizing Online Trust.”